SKU: EPRT2025_08
Live online event
Date: October 28 at 12 pm ET
Registration fee: Members: FREE | Non-Member: $19
Registration Closes: October 27, 4 pm ET
This event is part of The Deep Dive: A Roundtable Series for Emerging Professionals.
Join the RAIC Deep Dive Series to learn how to manage client expectations. Clients come in all forms—from individuals with clear objectives to large groups with competing priorities. For architects and consultants, the challenge lies in aligning diverse expectations with project realities while maintaining professionalism, fairness, and trust.
In this Deep Dive, we’ll explore practical strategies and share real-world stories on how to:
- Build confidence through timely communication and responsiveness
- Maintain professional conduct and unity in front of clients
- Balance client advocacy with fair collaboration among contractors and consultants
- Navigate competing interests while protecting scope, schedule, and budget
- Turn difficult projects into opportunities for repeat work and referrals
Drawing on lived experiences—from custom homes and commercial retail projects to hospital boards and pandemic-era challenges—this session offers candid insights into anticipating issues, managing disputes, and reinforcing your professional reputation. Join us for an engaging discussion and Q&A to learn how managing expectations effectively can transform challenges into lasting opportunities for success.
Additional Notes:
- An electronic registration confirmation will be emailed to you, once your registration is complete.
- This event is offered in a live format only, it will not be recorded.
- You will receive an email with a link to the Zoom meeting the day prior to the event.
Speakers
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Marc-André Maillé, Ing., architecte senior principal
MOIQ, MOAQ, MIRAC, NCARB, Intl. Assoc. AIA
Marc-André Maillé has been working for 26 years as a designer and project manager in residential, commercial, institutional, and industrial environments. As a senior principal architect and engineer, he easily bridges the gap between the different disciplines of architects and engineers, as well as master builders and project owners. Mr. Maillé has developed a flexible, attentive, and rational approach that leads to architecture with contemporary technology, functional design, and integration into its environment, both natural and built.
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David Wang, B.Tech, M.Arch, OAA, MRAIC
David Wang is an award-winning architect with over 25 years of experience in commercial, retail, sports, healthcare, mixed-use, and luxury residential projects. Passionate about design, art, and architecture, he founded David Wang Architect Inc. to create elegant, contemporary designs that are both functional and aesthetically compelling. David is known for his active listening, sketching, and dedication to his craft. He holds a Bachelor of Technology in Architectural Science from Toronto Metropolitan University and a Master of Architecture with Distinction from the University of Michigan. He is also actively involved in a number of professional and community organizations.
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