Under the direction of the Director of Operations, the Membership and Program Administrator is responsible for providing assistance to both the membership department and the program office.
- Reply to routine membership inquiries from members and non-members;
- As necessary, contact members to correct financial inaccuracies on membership applications and/or update personal and banking information;
- Prepare welcome kits for new members;
- Follow-up with members regarding their member status to ensure timely renewal.
- Administer the online store, record and ship orders and keep inventory of stock;
- Dispatch shipments handle inbound/outbound mail (including courier services), record cheques received;
- Oversee and monitor the Job Board system, answering enquiries from members regarding the service offering;
- Office supplies orders and maintenance of the office printer, mailing machine, RAIC general mailbox.
Member communication and outreach:
- Monitor and maintain firstname.lastname@example.org.
Syllabus Program Administration:
- Working with the Syllabus Registrar, the Program Administrator:
- Supports Syllabus students in their learning pathway;
- Supports the Syllabus Coordinators in preparation of their instructional documents;
- Coordinates with the Syllabus educational partner (Athabasca University) on:
- Coordination of student grades and documents;
- Coordination of applications and advanced standing credits;
- Coordination of CACB applications and required courses.
Examples of tasks and responsibilities may include but are not limited to:
- Manage and advise registrants to the CACB Referral Program;
- Manage the general RAIC Syllabus information inbox;
- Manage the Syllabus student registration;
- Manage students’ academic and work experience records;
- Prepare student program certificates and diplomas;
- Provide information to those interested in enrolling in the program;
- Update information on the Syllabus portal and website;
- College diploma in administrative studies or equivalent;
- Excellent oral and written communications skills in both official languages;
- Demonstrated proficiency using Microsoft Office Suite, and database applications;
- Minimum 2 years working in an administrative role; Experience in a similar not-for-profit association considered an asset.
- Demonstrated organizational skills and the ability to handle and prioritize many tasks with a strong attention to detail;
- Strong interpersonal skills including the exercising of tact, discretion and judgment at all times and with all levels of stakeholders (colleagues, Board of Directors, volunteers, members, etc.);
Applications can be submitted on Charity Village (link: https://charityvillage.com/app/job-listings/33263ab7-3e4b-e911-80da-14187768272a)