Institut royal d'architecture du Canada

Membership and Program Administrator

mer, 2019-03-20 14:36 -- sarahholtman
Royal Architectural Institute of Canada
Description de l’emploi: 

Under the direction of the Director of Operations, the Membership and Program Administrator is responsible for providing assistance to both the membership department and the program office.

Member Services:

-  Reply to routine membership inquiries from members and non-members;

-  As necessary, contact members to correct financial inaccuracies on membership applications and/or update personal and banking information;

-  Prepare welcome kits for new members;

-  Follow-up with members regarding their member status to ensure timely renewal.

Administrative Support:

-   Administer the online store, record and ship orders and keep inventory of stock;

-   Dispatch shipments handle inbound/outbound mail (including courier services), record cheques received;

-   Oversee and monitor the Job Board system, answering enquiries from members regarding the service offering;

-   Office supplies orders and maintenance of the office printer, mailing machine, RAIC general mailbox.

Member communication and outreach:

-  Monitor and maintain

Syllabus Program Administration:

-  Working with the Syllabus Registrar, the Program Administrator:

-  Supports Syllabus students in their learning pathway;

-  Supports the Syllabus Coordinators in preparation of their instructional documents;

-  Coordinates with the Syllabus educational partner (Athabasca University) on:

               -  Coordination of student grades and documents;

               -  Coordination of applications and advanced standing credits; 

               -  Coordination of CACB applications and required courses.

Examples of tasks and responsibilities may include but are not limited to: 

-  Manage and advise registrants to the CACB Referral Program;

-  Manage the general RAIC Syllabus information inbox;

-  Manage the Syllabus student registration;

-  Manage students’ academic and work experience records;

-  Prepare student program certificates and diplomas;

-  Provide information to those interested in enrolling in the program;

-  Update information on the Syllabus portal and website;

Required Qualifications:

-  College diploma in administrative studies or equivalent; 

-  Excellent oral and written communications skills in both official languages;

-  Demonstrated proficiency using Microsoft Office Suite, and database applications;

-  Minimum 2 years working in an administrative role; Experience in a similar not-for-profit association considered an asset. 

-  Demonstrated organizational skills and the ability to handle and prioritize many tasks with a strong attention to detail;

-  Strong interpersonal skills including the exercising of tact, discretion and judgment at all times and with all levels of stakeholders (colleagues, Board of Directors, volunteers, members, etc.);

Applications can be submitted on Charity Village (link:

Lien source:
Catégorie d’emploi: 
Type de poste: 
Ottawa, Ontario
Années d’expérience: 
Exigences linguistiques: 
English: Aisance
French: Aisance
Études requises: